Baidyanath Solar (“we”, “us”) is an independent solar consultancy. This policy explains what personal information we collect when you use baidyanathsolar.com or contact us, why we collect it, and the choices you have. We have written it in plain English.

What we collect

Information you give us through our forms, calculator, phone, email or WhatsApp: your name, phone number, city, property type, approximate electricity bill, preferred call time and anything else you choose to tell us (for example, a photo of your electricity bill).
Information collected during a consultation or site survey, such as roof measurements and photos, electricity consumption, and documents needed for subsidy or net-metering applications, but only if you go ahead with those services.
Basic technical information such as the page you submitted a form from. If we add analytics, this policy will be updated to say so.

Why we use it

To respond to your enquiry and arrange the consultation you asked for.
To prepare estimates, designs, quote comparisons and reports for you.
To file applications (such as PM Surya Ghar subsidy and net-metering) on your behalf, when you ask us to.
To keep records we are required to keep by law.

We only contact you by phone, SMS or WhatsApp about your enquiry when you have agreed to it on our form or by contacting us first. You can ask us to stop at any time.

Who we share it with

We do not sell your personal information. We share it only where needed to provide our services:

Service providers who process data for us, including our website form service and email provider (which deliver your enquiry to our team), and WhatsApp when you message us there.
Installers you choose, so they can prepare a quote, only after you ask us to obtain quotes.
Government portals and your DISCOM, when we file subsidy or net-metering applications for you.
Authorities, where we are required to by law.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and project records for as long as needed to support your system and meet legal requirements. When we no longer need information, we delete it or anonymise it.

Your rights

Under India’s Digital Personal Data Protection Act, 2023 and its rules, you may have the right to access a summary of the personal data we hold about you, to ask us to correct or update it, to ask us to erase it, to withdraw your consent, and to nominate someone to exercise these rights on your behalf. You can also raise a grievance with us. To use any of these rights, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe and limit access to people who need it.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it last changed.

Contact us

For privacy questions or requests, email contact@baidyanathsolar.com or write to us at Near Bikaner Sweets, Barmasia, Deoghar, Jharkhand 814112.

How we handle your information.